Shipping Policy
SHIPPING POLICY
Delivery of Orders
Orders are delivered within 1 - 3 business days within the USA, and 4-12 business days worldwide – holidays and weekends not included. Delivery day count starts from the day of shipping and not from the day you place an order. We ship orders via international shipping couriers like FedEx, Aramex and EMS (Express mail service). We decide upon the shipping method according to your country.
Tracking Order
Each package has a different tracking ID. When your order is out for delivery, you will automatically receive an e-mail with your order tracking number and the link to the website where you can track it. You will find details about the location of your order and the estimated delivery date.
Delivery
Packages are delivered by hand to the recipient or are sent to the closest pick up point to the recipient’s address.
The packages are delivered to the address given at the time of purchase. To avoid delay of delivery, you should provide a full address and phone number and other information if necessary. You need to make sure that the given address is typed correctly.
Shipping Days
We ship packages every day from Sunday- Thursday except on the holidays.
Return Policy
We accept customer complaints regarding a wrong preparation of an order. If you see that your order was not packed well or that you received an order that does not belong to you, please notify us within 3 days of receipt of the package. In this case, we will send you another package on our expense, no extra charges.
In other cases, unfortunately, we cannot accept return or exchange, nor can we cancel an order after it has been shipped.